Poor service issues are rising at an alarming rate when it comes to the Social Security Administration. Teleservice center employees (customer service, etc.) show the highest departure rate within the Social Security Administration. The result is long wait times in phone queues.
Another department in Social Security that is suffering from attrition, 25% specifically, is, surprisingly, state disability determination services, where initial disability decisions are made. This has contributed to the average wait time for initial disability decisions reaching new highs. These state services are funded by the Social Security Administration.