As service issues mount it becomes clearer to just how far they go. Social Security beneficiaries questions are the first group that is affected, but also anyone who needs to access the agency for other reasons, such as a name change, reporting a family member’s death or requesting a new card is experiencing a slow down in service.
Seventy million Americans get Social Security and/or SSI, so this is just affecting a huge number of people people are struggling to complete even routine tasks.