Long hold times and technical issues continue to frustrate users of SSA’s 800 number and website.
These problems, lawmakers note, have persisted across multiple administrations.
In response, the SSA is modernizing its telecom systems to improve service and promote online self-
service options. The upgrade, scheduled to finish by the end of summer, has already improved call response times.
Help with the SSA has always been a bit of a chore. This should improve things but it is still the best
option to have an experienced SSDI attorney in your corner especially if the issue is related to application
status.