Though some updates can be made by phone if users can verify their identity online, advocates argue
this system is too complex for many seniors and people with disabilities.
Despite these efforts, fraud involving direct deposit misdirection remains extremely rare. Specifically,
less than 0.01% of benefits, according to the Center on Budget and Policy Priorities.
Either way it’s clear that in-person services are helpful to people going through the motions when
applying for SSDI. Additionally, in-person services help to fight fraud and can help provide integrity to the
SSA.