Although appointment systems are now in place at many Social Security offices, the SSA has expanded
its online services to help reduce the need for in-person visits altogether. Most routine services, such as
applying for benefits, checking account information, or updating personal details, can now be done online
through the SSA’s website. This is particularly beneficial for individuals who may not have easy access to
a local office or prefer handling their affairs from home.
The expansion of online services is also a response to the challenges posed by the pandemic, during
which many people had to rely on digital platforms to manage their Social Security matters. Moving
forward, the SSA plans to continue expanding and improving online tools, making it easier for
beneficiaries to access the information and services they need without having to leave home.