In recent years, the Social Security Administration (SSA) has been moving toward an appointment-only
system at many of its local offices. While this transition began during the pandemic, it has proved
effective in streamlining operations and reducing wait times for customers. Now, most offices are
encouraging beneficiaries to call ahead and schedule an appointment before visiting, though walk-ins are
still permitted in certain situations.
This change is part of an effort to make Social Security services more efficient, providing faster and more personalized assistance to those who need it. The SSA acknowledges that some services still require in- person interaction, and it is committed to ensuring that people can access the help they need, especially those who face special circumstances, such as vulnerable populations or military personnel.